Returns & Exchanges

At Top Boxing Store, we deliver championship-quality boxing gear with the same precision we expect from our fighters. While we’re confident you’ll love your equipment, we understand that sometimes adjustments are needed – just like in the ring.

1. Our Return Policy

We accept returns within 15 days of delivery for most items that are:

• In original condition (unused, unwashed)
• In original packaging with all tags attached
• Accompanied by proof of purchase

2. Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

• Body Protectors (hygiene reasons)
• Boxing Competition Sets (custom configurations)
• Championship Belts (custom engraving)
• Any items marked as “final sale”

3. Step-by-Step Return Process

Step 1: Request Authorization

Email our customer service team at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

• Return authorization number
• Shipping instructions
• Return address (1844 Mesa Drive, Las Vegas, US 89101)

Step 3: Package and Ship

Securely package the item(s) with:

• Original packaging and tags
• Copy of your order confirmation
• Return authorization number visible

Note: You’re responsible for return shipping costs unless the return is due to our error.

Step 4: Receive Refund

Once we receive and inspect your return:

• Refunds are processed within 3-5 business days
• Original payment method will be credited
• You’ll receive email confirmation

4. Exchange Process

For exchanges (size, color, or different product):

1. Follow the standard return process above
2. Clearly state you want an exchange and specify the replacement item
3. We’ll process the exchange once we receive your return
4. You’ll be responsible for any price difference

5. Refund Details

Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)

Timing:

• Credit Cards: 3-5 business days after processing (may take 1-2 billing cycles to appear)
• PayPal: Typically appears within 24 hours of processing

Deductions: Original shipping costs are non-refundable unless the return is due to our error.

6. International Returns

For customers outside the U.S.:

• You’re responsible for return shipping costs and any customs fees
• Mark the package as “Returned Goods” to avoid additional charges
• We recommend using a trackable shipping method

7. Damaged or Defective Items

If you receive damaged or defective equipment:

1. Contact us within 48 hours of delivery
2. Include photos of the damage/defect
3. We’ll arrange a replacement or refund at no cost to you

Note: This policy may be updated periodically. Last updated: June 1, 2023